In compliance with the regulations of the Federal Law on the Protection of Personal Data held by Private Individuals, Industrias AlEn S. A. de C. V. corporate entity established under the Mexican legislation located in Blvd Díaz Ordaz No. 1000, Col. Los Treviño, Santa Catarina, Nuevo León, México, (hereinafter together or individually referred to as "AlEn") communicate this Privacy Notification (the "Notification") that has been sent in accordance to the applicable Mexican Laws for Internet use and applicable to this web page or site.
At AlEn (responsible for this web page or site and its content) we respect your privacy and value the commitment acquired with you. Therefore, the current Notification describes the types of personal data we gather in this web page or site, the way in which we use it and who we share it with. "Personal data" (1) will be understood as the information regarding an identifiable physical individual, including name, address, gender, preferences, E-mail, telephone number, and other data related to this person. Our Notification also describes the steps we have adopted to protect the security of personal data. We also inform how and where to contact us in order to:
I - access, correct or eliminate personal data you have provided us;
II - remove any consent given previously for your personal data processing;
III - request not to be contacted with promotional materials about our products and services; and
IV - asking questions regarding our privacy practices.
We ask you to read this Notification carefully since, while using this site or portal, you are implicitly accepting the conditions described in it.
Following a list of conditions of this Notification:
1 - 1 - Gathering and use of personal data
a) Personal data provided directly, including but not limited to the following:
Contact
Social Networks and other communications
Registration of commercial activities
Contests, raffles and other promotions
b) Automatic gathering of personal data
Registration files
Cookies
Web Beacons
c) Where and what your personal data will be used for
2 - How do we share personal data
3 - Links to other sites
4 - How we protect personal data
5 - Access and modifications
6 - Privacy Notification Updates
7 - Advertisements, chat rooms blogs and other user forums
8 - AlEn Contact
1.- Gathering and use of personal data
a) Personal data provided
You may decide to provide your personal data or not, including but limited to the following information, name, address, telephone number, or e-mail address among others through our web page or site. If you decide not to provide your personal data, you might not have access to some of the services offered in our web page or site. Following you will find how to provide your personal data, what kind of data you should introduce and how we use it.
Contact
If you contact us through our web page or site, we might request your personal data, such as your name, E-mail address, and telephone number, in order to answer your questions and comments. If you wish, you will also be able to enter additional information.
Social Networks and other communications
In our web page or site you will be able to register to receive newsletters and other communication regarding our services and promotions through the tools provided by the social networks. When you register, we will request your personal data, such as your name, your E-mail address, among other data. We use these personal data to send the communication you have requested.
Registration of commercial activities
SIf you access some sections in our web page or site we might collect information regarding your preferences for product purchasing, this in order to identify your trends and offer higher quality products.
Contests, raffles and other promotions
In some cases we carry out contests, raffles and other promotions If you decide to participate, we will request your personal data, such as your name, E-mail address, address and telephone number, for the purposes of these promotions.
b) Automatic gathering of personal data
When visiting this web page or site, we automatically collect some personal data that we later add so it cannot be related to a single person that can be identified. With this information we generate statistics as to how many users visited our web page or site and what pages they accessed. When collecting this information, we learn how to best tailor this web page or site for our visitors. As we explain following, we collect this information through "temporary files", "cookies", or "web beacons".
Registration files
The temporary files are server web files (such as the domain name or IP address, URL, http response code, the web page or site from where the visit is made or date or duration of your visit) which are created automatically when an Internet user visits a site/portal. Once you stop using our web page or site, we will process and use this information only to enable more connections, for invoicing topics, to detect interruptions in the telecommunications equipment, as well as detecting abuse in our telecommunications services. This information is eliminated immediately once the connection to the web page or site finalizes.
This information is used to create general joint profiles of our user base in the web page or site, and not to create customized user profiles. In case of interruption or incorrect use, we reserve the right to file a claim with the corresponding authorities. We will not use this information for any other purpose(s) and will not share with third parties, except for what is established in section "How we share personal data".
Cookies
As many other enterprises, we use "cookies" or similar elements in our web page or site. Cookies are text files that remain stored in your computer's hard disk when visiting web pages or sites. We use cookies in order to learn, for example, if you have visited our web page or site before or if it is the first time you access, as well as to help us identify web page or site applications in which you may be more interested. Cookies can improve your on-line experience, for example remembering your passwords and showing your preferences when visiting a web page or site in particular.
Initially, most browsers are configured to accept cookies. The "help" application in the toolbar in most browsers will tell you how to stop accepting new cookies, how to receive notifications regarding new cookies, and how to disable the existing cookies.
Web Beacons
Some pages in our new web portal or site have "web beacons" ( also known as Internet labels, pixel labels, and clear GIFs). The web beacons enable third parties to obtain information, such as IP address of the computer that has downloaded the page where the beacon appears, the time of the visit to the page with a beacon, the kind of browser used to visit the page, as well as the information regarding the cookies send by the third party.
c) Where and what your personal data will be used for
Your personal data is gathered and processed in México and/or the United States of America. However, as an international enterprise, from time to time AlEn may transfer your personal data to a database and allow access to our affiliates around the world.
Your personal data will be collected in order to provide the services and products that you require; Inform changes or new products or services that are related with the one you hired or acquired; Comply with obligations acquired with our clients; Assess the service quality and carry out internal studies regarding consumer habits.
Understand and agree that your personal data will be sent to the United States or other countries with a level of reasonably appropriate data protection, and that AlEn has adopted all the necessary measures to guarantee, as much as possible, the correct protection of your personal data. If you do not agree handling of your personal data as it is established in the current paragraph, contact us referring to section "AlEn Contact".
2.- How we share personal data
Except for what is set here, we do not sell or disclose personal data of our web page or site visitors. We may share your personal data with AlEn affiliates in order to send news and/or specific promotions that we express when registering in our web page or site.
We can also share your personal data with service suppliers we have hired to offer services on our behalf. These parties will only receive the personal data they need to carry out their work. They will only use and disclose such personal data in order to offer services on our behalf or meeting legal requirements.
Additionally, we will disclose your personal data (I) if the law or a legal procedure requires so, (II) before designated authorities or other governmental authorities, or (III) when we consider that it is necessary or appropriate to publish them to avoid physical damage or economic losses or in regards to an investigation about an illegal activity, alleged or real, and the others foreseen by the Federal Law on the Protection of Personal Data held by Individuals.
We reserve the right to disclose your personal data in case of selling or transferring our total or partial business or assets. In case such selling or transferring happens, we will do everything possible to urge the next owner to use the personal data provided through this web page or site in accordance to this Notification. If you do not want your personal data to be processed after such transference, you must get in touch with the next owner.
3.- Links to other sites
For your convenience and information, our web page or site will be able to offer links to other sites and/or social networks. Such sites will operate independently from our web page or site. These links will have their own privacy notifications, which we strongly recommend you read if you visit any of them. To the extent that the links visited are not related with AlEn, we will not be liable for their content, maintenance or availability.
4.- How we protect personal data
This web page or site is protected in its administration, technical, and physically to avoid losses, incorrect use or non-authorized access, publications, modification or destruction of personal data which has been provided.
5.- Access and modifications
In case you wish to exercise any of your rights in regards to personal data, ARCO (2)), you may contact us through our Customer Service department / Privacy Office 24 hours, 365 days during the year to the contacts mentioned in section 8 "AlEn Contact". In this Notification, you will be informed about the mechanisms to exercise these rights in regards to your data.
6.- Updates on our Privacy Notification
Periodically we will be able to update the current Notification to reflect changes in our information security practices, these modifications will be applied in our Internet page (Privacy Notification section).
7.- Advertisements, chat rooms, blogs, and other user forums
The personal data added in advertisements, chat rooms, blogs, and other user forums becomes public information. Be careful when using these applications in our web page or site.
8.- AlEn Contact
In case you have any question or want to exercise any of your rights regarding personal data (ARCO (2)), you may contact us through our Customer Service / Privacy Office department 24 hours, 365 days during the year in the following telephone numbers:
01800 83 433 00 Option 8
oficinadeprivacidad@alen.com.mx
At the Call Center, 24 hours, 365 days during the year in these Telephone numbers:
Industrias AlEn S. A. de C. V.
Díaz Ordaz No. 1000,
Col. Los Treviño, Santa Catarina, N.L.
66150, México.
(1) Take into account that within personal data there are or may be "sensitive data", being this the personal data that affects the most intimate circle of the holder, or its improper use may originate discrimination or lead to a severe risk for him/her. Specifically, the data considered sensitive may disclose aspects such as racial or ethnic origin, current and future health conditions, genetic information, religious, philosophical and oral beliefs, union affiliation, political opinions, sexual preference.
(2) ARCO: (A) Acceso - Access, (R) Rectificación - Rectifying, (C) Corrección - Correction, (O) Oposición - Opposition